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One in two consumers are caught with A quantity of extreme-worth product that was inherently defective, Based mostly on a survey by LocalCircle.

The gadgets embrace automobiles and devices like smartphones, laptops, shopper electronics like tv, white items, electrical house equipmalest, and so on.

LocalCircles carried out the survey and acquired 28,000 responses from consumers residing in 355 districts of India. The majority of the respondents have been males at 63 per cent whereas 37 per cent have been womales and 49 per cent of respondents have been from tier 1 districts, 29 per cent from tier 2 and 22 per cent respondents have been from tier 3, 4, and rural districts.

The survey famous that 94 per cent of The clients want the CCPA (Central Consumer Safety Authority) To start out taking suo moto movement in the direction of manufacturers Which have Pretty A pair of defective product grievances As a Outcome of the after-sale service Is truly damaged in India.

“Almost all of manufacturers will go to no matter extent potential To disclaim a replac¬emalest to The client, even beneath guarantee,” the survey said. The report defined in some circumstances it takes weeks to acknowledge a shopper grievance and In lots of completely different circumstances, The client discovers it troublesome to discover the toll-free quantity. Even after The client discovers the quantity, the Buyer assist agent stays elusive.

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Source: https://www.business-standard.com/article/companies/one-in-two-consumers-stuck-with-defective-gadgets-survey-shows-122033001629_1.html

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